Our Service Department << Select from the links below >> Forms / Drivers Help Privacy Statement Network Data Form Pre-Installation Form Scope of Services Toshiba Drivers Toshiba Manuals Toshiba Safety Data
Call our Service Department With any questions you have   You can either call the office at (608) 221-2160, or FAX (608) 221-2107, with your Service Request. To serve you best we need to have your Equipment ID#, model of machine, description of the problem, any service lights or codes that are showing on the screen. If you get the Service Wrench, press Clear & 8 at the same time to get a Code that helps the technicians know what parts they might want to bring to get you back up and running as fast as possible. Also please let us know if you have changed locations, phone numbers, or have restricted hours that day and need a call first. Our service department guarantees a four-hour response time with a current average response time of 2.73 hours. We are prepared to handle all emergencies by maintaining a proper technician-to-machine ratio and constantly updating our personnel on training and technical publications. G-I Office Technologies Service Department will continue to maintain the highest standards of excellence in the industry. We have helped hundreds of small and large businesses maintain an uninterrupted work flow with quality service and repair at half the cost they may have secured elsewhere. Many businesses today are looking more closely at their office equipment costs and are searching for better options. With an annual maintenance agreement The procedure of maintenance and repair is significantly simplified. Anytime you need service, it just takes one phone call. No more valuable time wasted waiting for quotes and approvals. Turnaround time is 4 hours or less. With a preventive maintenance call, the equipment is thoroughly inspected, cleaned, lubricated, aligned, and calibrated, ensuring best possible performance and minimizing the risk of future problems. Annual maintenance agreements take the guesswork out of budgeting for equipment repairs -- while protecting against catastrophic breakdowns, minimizing downtime, and potentially saving you thousands of dollars.		Don't get burned With your next repair Printer / MFP / Copier repairs and on-going maintenance can get costly with the wrong information or service company. Before you spend a dime on printer service repairs call the company, ask for a quote over the phone. Be prepared to explain the problem with your printer, copier or scanner in detail. Is it jamming? Where is the printer jamming? If you are having an image problem have a copy of the bad print out in your hands. if its a line on the page is it vertical (up and down) or horizontal (across the page). How many lines on the printer image problem? Can you smear the toner on the page? If you printer repair problem is a mark how many times does the mark appear on the page? Or are you getting a printer repair or maintenance error code? It’s helpful if you are able to provide the error code exactly as it appears on the screen. It’s also helpful if you are at the printer or copier that needs repair when you call. Simply put, the more information you provide about your copier or printer issue the better the maintenance repair estimate. Also, ask the company if they provide maintenance agreements and if you do the copier printer repair will they give you a break in the repair cost if you place the copier printer under an maintenance agreement. If you call your printer or copier repair maintenance company and they can not provide an estimate over the phone choosing another source might be a wise choice. A qualified Service department can provide the estimate over the phone without expense to you. If you are not sure, ask the questions with as much detail as possible and get the right answers that you deserve. Contact G-I Office Tech for no charge phone estimates. Determine before you spend any money on the repair service call whether it is a worthwhile investment in the equipment. Prudent buyers observe these simple tips before placing a call for their printer, computer, copier or scanner.

© 2010 G-I Office Technologies