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Call our
Service Department
With any questions you have
You can either call the office at (608)
221-2160, or FAX (608) 221-2107, with your
Service Request.
To serve you best we need to have your
Equipment ID#,
model of
machine,
description of the problem, any
service lights or codes that are showing on
the screen.
If you get the
Service Wrench, press Clear & 8
at the same time to get a Code that helps
the technicians know what parts they might
want to bring to get you back up and running
as fast as possible.
Also please let us know if you have
changed locations, phone numbers, or have
restricted hours that day and need a call
first.
Our
service department guarantees a four-hour
response time with a current average
response time of 2.73 hours. We are prepared
to handle all emergencies by maintaining a
proper technician-to-machine ratio and
constantly updating our personnel on
training and technical publications. G-I
Office Technologies Service Department will
continue to maintain the highest standards
of excellence in the industry.
We
have helped hundreds of small and large
businesses maintain an uninterrupted work
flow with quality service and repair at half
the cost they may have secured elsewhere.
Many businesses today are looking more
closely at their office equipment costs and
are searching for better options.
With an annual maintenance agreement
The procedure of maintenance and repair is
significantly simplified. Anytime you need
service, it just takes one phone call. No
more valuable time wasted waiting for quotes
and approvals. Turnaround time is 4 hours or
less. With a preventive maintenance call,
the equipment is thoroughly inspected,
cleaned, lubricated, aligned, and
calibrated, ensuring best possible
performance and minimizing the risk of
future problems.
Annual maintenance agreements take the
guesswork out of budgeting for equipment
repairs -- while protecting against
catastrophic breakdowns, minimizing
downtime, and potentially saving you
thousands of dollars.
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Don't get burned
With your
next repair
Printer / MFP / Copier repairs and
on-going maintenance can get costly with
the wrong information or service
company. Before you spend a dime on
printer service repairs call the
company, ask for a quote over the phone.
Be prepared to explain the problem with
your printer, copier or scanner in
detail. Is it jamming? Where is the
printer jamming?
If you are having an image problem have
a copy of the bad print out in your
hands. if its a line on the page is it
vertical (up and down) or horizontal
(across the page). How many lines on the
printer image problem? Can you smear the
toner on the page? If you printer repair
problem is a mark how many times does
the mark appear on the page?
Or are you getting a printer repair or
maintenance error code? It’s helpful if
you are able to provide the error code
exactly as it appears on the screen.
It’s also helpful if you are at the
printer or copier that needs repair when
you call.
Simply put, the more information you
provide about your copier or printer
issue the better the maintenance repair
estimate. Also, ask the company if they
provide maintenance agreements and if
you do the copier printer repair will
they give you a break in the repair cost
if you place the copier printer under an
maintenance agreement.
If you call your printer or copier
repair maintenance company and they can
not provide an estimate over the phone
choosing another source might be a wise
choice.
A qualified Service department can
provide the estimate over the phone
without expense to you. If you are not
sure, ask the questions with as much
detail as possible and get the right
answers that you deserve.
Contact G-I Office Tech for no
charge phone estimates. Determine before
you spend any money on the repair
service call whether it is a worthwhile
investment in the equipment. Prudent
buyers observe these simple tips before
placing a call for their printer,
computer, copier or scanner. |
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